The Index consolidates millions of real-time traveler inputs into a single, transparent percentage. This score is more than a statistic: it’s a live operational compass.  
 
For airport operations and customer experience leaders, the Index answers two key questions: 

• How are airports performing right now, across every journey stage? 
• How do airports compare to peer airports worldwide?

This quarterly Index gives airports a single benchmark they can trust—updated consistently and grounded in the voices of millions of travelers. Each airport can view its own results and use real-time insights to act faster and smarter in pursuit of continuous improvement.