Built from millions of real-time patient interactions, the Index delivers a live view of how patients experience care across the healthcare journey. More than a measurement tool, it helps hospitals identify operational friction, monitor consistency, and uncover where experience is improving or under pressure.

For healthcare leaders, the Index answers two critical questions:

• How are hospitals performing right now across the patient journey?
• How do healthcare systems compare to peer organizations and care environments?

This quarterly Index gives healthcare organizations a trusted benchmark built on real-time feedback from real patients. Hospitals can use these insights to improve responsiveness, reduce friction, and create more connected patient experiences across every stage of care.